PAWSUP2

Frequently Asked Questions

1. How do i order?

Click on the SHOP link, choose your item/items and your colour/size choice from the drop down menu then click on your cart to go to checkout

and select your payment method.

To Place a custom order, please visit the CONTACT  page.

 

2. How do i pay?

At the checkout you'll have the option to pay by PayPal or Debit/Credit card.

I also accept Cheques or Postal Orders, please contact me and i will let you know the total cost and where to send the cheque/postal order to (no additional charge)

 

3. Do you offer discount postage rates for multiple items.

No, i have applied one standard rate for all parcels regardless of size. £4.50 to the UK, £12  to Europe, £18 to world zone 1 and £24 to world zone 2. Custom orders may incur additional postage charges depending on the size/quantity of items. Orders weighing over 2kg or exceeding 90cm (length+width+depth) will need to be split into multiple parcels with each one incurring a charge. Unfortunately orders for large liners can no longer be sent overseas. Please conatct me for details if you are ordering outside the UK.

 

4. How long will my order take to arrive?

Orders within the UK are sent by courier or , in some cases Royal Mail and should be delivered within 3-5 working days.

International Orders are sent by Royal Mail Airmail which usually takes approximately one week but delivery times are dependant on  

customs etc so may take longer.  

 

5. What are your products made from and how are they made?

All of my products are made from 100% polyester fleece. This, in my opinion, is the best fabric to make small animal items from. It is soft and warm and it allows moisture to pass through it and away from your pet leaving the surface dry.

Cosy Nests, Caves and Tunnels also contain a layer of polyester wadding for extra warmth and stability

Cosy Sacks and Tunnels contain a hidden strip of plastic boning to hold them open and allow easy access for your pet.

Cosy Cuddle mats contain a waterproof membrane to prevent moisture passing through and wadding for extra comfort.

All items are carefully cut and crafted together by hand. I can use cotton fabric if preferred. Contact me for details.

 

6. How do i care for my item?

All items can be washed in the washing machine at up to 40 degrees.

1st - Shake off any excess poop and hair

2nd - If desired (to protect your machine from blockages) place the items into a pillow case/duvet cover

3rd - Place the items into the machine with Non Biological Detergent only (no fabric softener, this puts a seal on the fabric preventing  moisture passing through)

4th - Line dry or place on the radiator to dry (Items dry very quickly...Do Not Tumble Dry as items may loose their shape)

5th - To keep your machine clean and germ free run a 90 degree wash cycle containing a cup full of white vinegar or suitable anti bacterial detergent every 4 to 6 weeks

  In the event of signs of wear and tear please remove the items from your pet.

 

7. What do I do if I want to return/exchange an item?

I hope you will be very pleased with your order.

However, if an item is unsatifactory or has been sent in error, please contact me to arrange an exchange/replacement/return.

Depending on the reason for return, you may be charged for the return shipping.

If you wish to exchange an item it MUST be unused.

 

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